The Queens Hotel Lone Traveller Policy
At Sutton Hotel Collection, we are committed to ensuring that all of our guests, including those travelling alone, feel safe, secure, and able to fully enjoy their time with us. This policy is designed to provide peace of mind and ensure the safety of both female and male lone travellers.
- Wherever possible, rooms will be allocated in the main body of the hotel for added peace of mind and security.
- Our car parks are fully lit and monitored with CCTV. Guests can request assistance from our front-of-house team to escort them to their car.
- At check-in, room numbers will be handed to you discreetly and will not be read aloud unless specifically requested.
- We will never disclose a lone traveller’s name or room number to anyone.
- All bedroom doors are fitted with spy holes and additional locks for your security.
- Lone travellers will be offered the option to choose where they feel most comfortable sitting in our restaurants.
- The reception’s quick-dial telephone number is printed on all bedroom telephones for immediate assistance.
- Bedside lighting controls are a standard feature in all our rooms.
- Reception is manned 24 hours a day, with a team member always available to assist with any concerns.
If you have any specific needs or requests during your stay, let us know, and we will be happy to help. Your safety and comfort are our top priorities.