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Frequently Asked Questions

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STAY

Do you have accessible rooms?

Yes we do, find out more by emailing us on reservations@suttonhotelcollection.com or giving us a call on +44 (0)1242 514754 and we’ll do all we can to help.

What are the check in and check out times?

Check in is at 3pm and check out is at 11am. Please get in touch to discuss early check-in or a late checkout via reservations@suttonhotelcollection.com.

Are we able to book as a large group?

When booking more than 7 rooms, different policies and additional supplements may apply. Please get in touch with us directly on reservations@suttonhotelcollection.com if you would like to discuss any extras such as interconnecting rooms or dinner reservations. We’ll work hard to make your stay a memorable one.

Do you have robes and slippers in the rooms?

Absolutely, you’ll usually find these in the wardrobe.

Do you have hairdryers?

Yes, you’ll find a hairdryer in every room.

Do you have fridges in the rooms?

We do in all rooms, with complimentary still and sparkling water in all rooms. You’ll also find fresh milk in all the rooms to enjoy with your morning cup of tea or coffee.

Do you have tea and coffee making facilities in the rooms?

There is a kettle in every room, as well as cafetieres and Nespresso machines. A range of teas are also provided in your room.

Do you have irons?

Yes, these will usually be found in the wardrobe along with an ironing board.

Do you have laundry facilities?

Yes we do, and you’ll find a laundry bag, prices and more information in your room.

Do you have dog-friendly rooms?

Yes. your four-legged friends are welcome to stay in our special dog-friendly rooms. We are pleased to welcome up to two well-trained dogs per room, for a cost of £30 per dog per night.

Are we able to store our luggage here?

Of course, if you arrive early or want somewhere to store your cases once you’ve checked out, you can speak to staff on reception who will kindly assist.

DINE

Do you serve room service?

Yes we do, please find out more on our Dining page

HOTEL

Is there a lift?

There is a lift conveniently located next to reception.

I’m looking to book an event at the hotel?

Great, check out our Events page here or call us +44 (0)1242 514754 to discuss with our team.

Is there parking on-site?

Yes, you’ll find a car park behind the hotel and spaces are on a first come first served basis. Parking is £15 per night.