Frequently Asked Questions

Yes we do, click here to view our rooms page for further details. Alternatively find out more by emailing us on reservations@suttonhotelcollection.com or giving us a call on +44 (0)1242 514754 and we’ll do all we can to help.

Check in is at 3pm and check out is at 11am. Please get in touch to discuss early check-in or a late checkout via reservations@suttonhotelcollection.com.

When booking more than 7 rooms, different policies and additional supplements may apply. Get in touch with us on groupreservations@suttonhotelcollection.com if you would like to discuss extras such as interconnecting rooms or private dinner reservations. We will work hard to make your stay a memorable one.

We are on a big journey to play our part in saving the planet and becoming more sustainable.  So, we have removed bathrobes and slippers from all bedrooms apart from Suites and Junior Suites as not all guests wish to use them.  But, if you want to snuggle up in a bathrobe and slippers, then tell us and we will bring them straight up to you.  

Yes, you’ll find a hairdryer in every room.

We do in all rooms, with complimentary still and sparkling water in all rooms. You’ll also find fresh milk in all the rooms to enjoy with your morning cup of tea or coffee.

There is a kettle in every room, as well as cafetieres and Nespresso machines. A range of teas are also provided in your room.

Yes, these will usually be found in the wardrobe along with an ironing board.

Yes we do, and you’ll find a laundry bag, prices and more information in your room.

Yes. your four-legged friends are welcome to stay in our special dog-friendly rooms. We are pleased to welcome up to two well-trained dogs per room, for a cost of £30 per night.

Of course, if you arrive early or want somewhere to store your cases once you’ve checked out, you can speak to staff on reception who will kindly assist.

Yes, it does. If you should find a price online that is cheaper than what you find direct, then simply email us on reservations@suttonhotelcollection.com with details and screen shots of the dates you have searched, the package you saw and the price you found cheaper and we will honour the price you have found elsewhere.

Terms apply, find out more here on our Book Direct Guarantee page.

Yes we do, please find out more on our Dining page

BREAKFAST
Weekdays: 6.30am – 10:00am
Weekends and Bank Holidays: 7.30am – 10.30am

LUNCH
12.00pm until 3:00pm

OUTDOOR GARDEN
Times are dependant on the weather

DINNER
6:00pm-9:00pm

There is a lift conveniently located next to reception.

Great, check out our Events page here or call us +44 (0)1242 514754 to discuss with our team.

Yes, you’ll find a car park behind the hotel and spaces are on a first come first served basis. Parking is £15 per night.